We know how it important it is for you to have software that streamlines the loan process and secure, cloudbased hosting that you can depend on. Answers 25 30 calls from customers with issues using their point software to process loans. Page 3 calyx software makes no representations or warranties with respect to this information and will not guarantee the accuracy and completeness of any information. Pixel calyx systems is dedicated to providing the best customer service and computer repair available to you. Custom doc prep solutions internet delivery flood zone determinations compliance assured. Calyx also offers free technical support to unlimited users of current accounts so that clients always get the help they need, when they need it. Our technicians are skilled in dealing with all computers and gadgets whether you need home or business computer repairs. Calyx software webcaster support tier ii september 2016 present 3 years 2 months. After you assign a new version to a user, mycalyx updates point on their computer the next time they open point.
Calyx also offers free technical support to unlimited users of current accounts so. If you dont find what you are looking for, please create a ticket. Paulette williams calyx software webcaster support tier. Calyx software announces new enhancements to zip pointofsale. Please include, or have your website number available. For more information contact jeff boland, it or go to calyxsoftware.
Calyx technology, inc 6475 camden ave, ste 207, san jose, ca. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by calix experts provides a forum for our users to ask questions and share ideas. To initiate a remote session and obtain a remote assistance access code, call calyx customer service at 800 3422599. Calyxtrademark ea implementation at aecb technical report. New features make popular software more interactive for borrowers and.
Calyx point software gives you continuous support along with at least two updates per year, but this all comes at a price. This software can support a 2 person organization to 100s of loan processors with ease. Users of this information do so with the understanding that calyx software is not engaged in the practice of law and does not render legal, accounting, or other professional services. Calyx solutions academic project support team guides final year engineering and diploma students to complete their innovative projects. Calyx software point license agreement calyx point subscription agreement v. Single point management makes managing the application seamless. Just let them know youre a calyx member, and have your ptn or meid ready. By clicking the continue button, you represent that you have the capacity and authority to bind yourself and your employer, as applicable, to the disclaimer terms and are consenting on behalf of yourself and your. Contacting webcaster technical support technical support is available at 800 3422599 monday through friday from 8. Salaries posted anonymously by calyx software employees. Clients whose koha instance is hosted by catalyst also receive a comprehensive support service including help desk and regular software upgrades. The dedicated team of software and electronic developers at calyx possesses research and application skills.
Job scope includes product mcu, power management, protocol interface, remote control and communication. Technical support is available monday through friday from 8. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, iptv, voip and more, gather customers information and determine the issue by. Calyx software is located at the address 6475 camden ave ste 207 in san jose, california 95120. Students are introduced to the world of innovation and research in calyx. Our hardware provider mobile citizen handles tech support.
Office 365 cloud based microsoft office and email options. Calyx software offers an easy and convenient way for its customers to register domain names for their webcaster websites with your webcaster site, your borrowers will have access to calculators, an online loan application, and information about your products and services. Software and hardware incident support help with diagnosing and resolving issues with calix software and hardware. Web support cases case submission and technical assistance via web service affecting outage support phone support 24x7 with response time objectives standard critical only. It education calyx solutions foreign exchange software. Calyx technology, inc in san jose, ca get driving directions to 6475 camden ave, ste 207 san jose, ca 95120. Besides day time callin hours, calyx provides 24 hour online support with technical articles, instructional videos, and social media postings that offer countless tips and other assistance with calyx. Use to control point installations at your organization. Company information calyx software 6475 camden avenue suite 207 san jose, ca 95120 8003622599 toll free email. Product information calyx point combines the latest technology with the breadth of functionality that mortgage professionals. Get the most out of your software by scheduling customized training and consulting services with seniorlevel technical and mortgage professionals. It is important for this information to be as complete as possible so the proper support representative can locate your account and contact you according to your issue type. Nakia chandler technical support represenative calyx.
Providing the necessary technical support for hardware design and problem analysis. Rather than trying to call calyx software we recommend you tell us what issue you are having and then possibly contact them via phone. If youre eager to troubleshoot your device yourself, below are a few tips that may help. By clicking the continue button, you represent that you have the capacity and authority to bind yourself and your employer, as applicable, to the disclaimer terms and are consenting on behalf of yourself and your employer, as applicable, to be bound by this disclaimer. The job gave me the chance to enhance my customer service skills professionally more to perform the job to the upmost best to engage with the customer, provide empathy gain agreement on the issue and find the correct resolution for the customer and provide additional options if an resolution was not able to be reach. They can be contacted via phone at 408 9279175 for pricing, hours and directions. Connect facebook twitter linkedin youtube us au nz uk. They generally respond to messages within 2448 hours.
It is the only software that ive used for mortgages so i cant exactly compare it. Com calyx software provides technical support to its customers. Host pointcentral with abt, the vendor of choice for calyx hosting. Provide technical support for calyx major accounts with 100 or more users. Calyx point has every single aspect of the mortgage loan process integrated into one application. Calyx software webcaster support analyst glassdoor. A free inside look at calyx software salary trends based on 33 salaries wages for 30 jobs at calyx software. Use online help to search by keyword, browse articles, and ask a question. Having trouble with the hotspot you received as part of your membership with the calyx institute. Complete any fields that did not prepopulate from your company information. When your laptop, pc or mac needs repairing, you wont have to worry for long.
Common problems addressed by the customer care unit that answers calls to 8003622599 include returns, cancel order, change order, technical support, track order and other customer service issues. Used calyx point loan origination tool to assist customers on how to process their loans. Additional software can be loaded on the mortgage workspace. The new version also includes borrower questions to support heloc.
A support plan can also be offered for inhouse nonhosted installations or you can purchase support on an as needed basis at our hourly rates. Find answers to your questions by searching the knowledge base. Available for any calyx product, including webcaster. Provide clients with advice in setting up services related to websites purchased through the company. Such as accounting, crm and hr software tools calyx pointcentral tech support from abt worldclass calyx tech support. Calyx software is one of the top providers of affordable mortgage solutions for banks, credit unions. You can contact support services via phone, web, or mobile app to get access to calix technical assistance center tac experts. Calyx point and webcaster provide mortgage origination, processing solutions for mortgage businesses. If for some reason the user cancels point while the update is in progress, point is downloaded in the background and updated the next time point is used. Calyx software helps you get the most out your pointpointcentral and webcaster software. Single point management makes managing the application. Responds to customer inquiries via email when assigned by technical support manager.
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